At Peak, we strive to provide the best possible shopping experience for our customers. To ensure transparency and clarity, we have created a comprehensive Shipping and Return Policy that outlines the guidelines for shipping products and processing returns. Please read the following policy carefully:
Shipping Policy:
Processing Time:
- We will process your order 1 business day from the date of purchase. Orders placed after our daily processing cut-off time (usually 5:00 PM MST) will be processed on the next business day. This does not include weekends or holidays.
Shipping Methods and times:
- During checkout, you can choose from standard shipping or express shipping. The estimated delivery time will be provided at checkout, depending on your location and chosen shipping method. Standard shipping times are 1-5 business days, and express shipping is 1-2 business days.
Shipping Rates:
- Shipping costs will vary based on the shipping method selected, the destination address, and the weight of the package. You can view the shipping charges during the checkout process before confirming your order.
Tracking Information:
- Once your order has been shipped, we will provide you with a tracking number via email or SMS (if provided). You can use this tracking number to monitor the status of your package.
International Shipping:
-
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Peak cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Delivery Delays:
- While we make every effort to ensure timely deliveries, unforeseen circumstances such as natural disasters, customs delays, or other issues may cause slight delays. If you experience a significant delay, please contact our customer support for assistance.
Return Policy:
Eligibility for Returns:
- You have the right to return any product purchased from Peak within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Process for Returns:
- To initiate a return, please contact our customer support team to request a Return Merchandise Authorization (RMA) number. We will provide you with instructions on how to proceed with the return.
Return Shipping:
- The customer is responsible for the return shipping costs, except in cases where the product received was damaged, defective, or incorrect. In such instances, we will cover the return shipping expenses.
Refund Processing:
- Once we receive the returned item and verify its condition, we will process the refund within 2 business days. Refunds will be issued to the original payment method used during the purchase.
Damaged or Defective Items:
- If you receive a damaged, defective, or incorrect item, please contact our customer support immediately. We will arrange for a replacement or issue a full refund, including return shipping costs if applicable.
Note: Peak reserves the right to modify or update this Shipping and Return Policy at any time without prior notice. Any changes made will be effective immediately upon posting on our website.
For further assistance or inquiries, please don't hesitate to contact our customer support team at PeakWatchesLtd@gmail.com. Thank you for choosing Peak, and we hope you enjoy your shopping experience with us!
